Shipping policy

Delivery Areas

We currently deliver to addresses within the United Kingdom only. We do not offer international shipping at this time.

 

Delivery Methods

All orders are delivered via trusted third-party courier services. We aim to dispatch all orders within 1–2 working days of confirmation. Deliveries usually take 2–5 working days depending on your location.

 

Delivery Charges

Delivery charges (if applicable) will be clearly shown at checkout before you place your order.

Occasionally, we may offer free delivery promotions, which will be highlighted on our website and/or social media.

 

Pay on Delivery

We not operate on a Cash on Delivery (COD) basis.

 

Failed Deliveries

If the courier is unable to deliver the order (e.g. no one available, incorrect address, refusal to pay), the parcel may be returned to us.

Re-delivery may incur additional charges.

 

Delivery Inspection

We strongly advise all customers to inspect their parcel before accepting delivery.

 

• If the item appears damaged or tampered with, you must refuse the parcel and contact us immediately.

• Once the parcel is accepted and paid for, we cannot process claims for damage or incorrect items.

 

Delays

We do our best to ensure timely delivery, but delays may occur due to courier issues, weather conditions, or high-demand periods.

We are not liable for delays outside our control once the parcel is handed to the courier.

 

 Order Tracking

If available, tracking information will be shared via SMS or email once the order is dispatched. If you have not received a tracking update, please contact our customer support.

 

Contact Us

For any shipping or delivery enquiries, please contact our support team:

Email: support@perfumesouq.co.uk

Working Hours: [Mon–Fri, e.g. 9:00 AM – 5:00 PM]